Shipping Policy
What shipping service do you use? Can I pay extra for faster shipping?
We use the United States Postal Service (USPS) for all of our shipments. Unfortunately, we do not offer expedited shipping options at this time.
We use the United States Postal Service (USPS) for all of our shipments. Unfortunately, we do not offer expedited shipping options at this time.
What does First Class, USPS shipping mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS.
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS.
Any orders placed on our website that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility).
Both Domestic forms of shipping are not considered expedited.
What does Priority Mail, USPS shipping mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS.
What does Priority Mail, USPS shipping mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS.
Any orders placed on our website that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility).
Both Domestic forms of shipping are not considered expedited.
I think I put the wrong shipping address on my order. Can I change this?
Please email us immediately at info@wickedazalea.com with the updated address. We will do our best to accommodate this change. If the change is not made and the address is invalid, it will most likely be returned to us. Once it arrives, we will reach out to you regarding reshipment.
Please email us immediately at info@wickedazalea.com with the updated address. We will do our best to accommodate this change. If the change is not made and the address is invalid, it will most likely be returned to us. Once it arrives, we will reach out to you regarding reshipment.
Wicked Azalea not responsible for filing any claims with carriers for damaged and/or lost packages that are marked as delivered to the address used during checkout. Please contact your local postal office for further information on lost or stolen mail.
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and can vary - especially during heavy holiday season (September through December) or when we have large sales. You will receive a confirmation email with tracking info to follow along once your order is ready to ship. Please allow 3-5 business days for order processing and shipping. During sales and the holiday season, please allow 7-10 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description.
Delivery times are not guaranteed and can vary - especially during heavy holiday season (September through December) or when we have large sales. You will receive a confirmation email with tracking info to follow along once your order is ready to ship. Please allow 3-5 business days for order processing and shipping. During sales and the holiday season, please allow 7-10 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description.
Why is my order being delayed?
This could be due to several reasons:
* USPS could be experiencing issues or delays on their end. We unfortunately have no control over this but USPS typically will provide information via tracking status.
* Wrong or invalid shipping addresses will delay the processing of your order. Please make sure to respond to any emails asking for address verification.
* If it appears that you might have placed a double order, we may reach out to you to verify the purchase.
* Wrong or invalid shipping addresses will delay the processing of your order. Please make sure to respond to any emails asking for address verification.
* If it appears that you might have placed a double order, we may reach out to you to verify the purchase.
My order is being returned to the sender. What happens now?
Orders can sometimes be RTS (return to sender) due to an insufficient address or other issues with USPS.
Orders can sometimes be RTS (return to sender) due to an insufficient address or other issues with USPS.
Once your package arrives back to us, we will reach out to the customer for an updated address for reshipment. If a refund is preferred, please let us know via email.
My tracking says my order was delivered but I did not receive it. What can I do?
Here are a few suggestions if you have not received your package with a tracking status which shows "delivered":
- Check around your property to see if it was dropped if off in a different area
- Ask neighbors if they received the package by mistake
- Allow a few extra days as packages can sometimes be scanned in as "delivered" ahead of time by mistake
- Check around your property to see if it was dropped if off in a different area
- Ask neighbors if they received the package by mistake
- Allow a few extra days as packages can sometimes be scanned in as "delivered" ahead of time by mistake
Wicked Azalea is not liable for lost or stolen packages that have delivery confirmation to the address that was provided.
Customers are responsible for filing any claims with carriers for lost or stolen packages. Please contact your local postal office for further information on lost/stolen mail.
I received the wrong item or defective/damaged item. Can I receive a replacement?
Please contact Wicked Azalea via email at info@wickedazalea.com if you received an incorrect item or a defective/damaged item. Wicked Azalea will issue a prepaid return label for all domestic customers via email for damaged or incorrect items received.
Do you offer Order Pickup for local customers?
YES, we do! When you are in the checkout page make sure that you check the box for "Local Order/Order Pickup" and skip the shipping charges! The processing time is still the same, however.
Do you ship internationally?
At this time we do not ship internationally. However, that may change soon, so make sure to sign up for our email list to stay up to date!